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How do I track my order?
After dispatch, you’ll receive a tracking link via SMS or email to monitor your order status.
What’s the process for submitting a complaint?
Contact our support team with your order number through WhatsApp, email, or the Contact Us page
What are my options if the product I want is out of stock?
Wait for restock or choose an alternative. We don’t accept advance payments for out-of-stock items.
What exactly is CellTech return policy?
Returns are accepted only for damaged, defective, or incorrect products reported within the return window.
How long does it usually take to receive a refund?
Approved refunds are processed within 7–10 business days.
Can I change the color or storage of an order I just placed?
Only before dispatch. Once shipped, changes are not possible.
Where can I access the refund form?
Request it through customer support if your case qualifies.
How do I cancel my order?
Orders can be canceled only before dispatch.
Where can I find my brand’s warranty center details?
Warranty details are available on the brand’s official website or support channels.
How can I update the shipping address for an order already
Yes, but only before dispatch. No changes after shipment.
Why is there no warranty card inside the box?
Your invoice serves as warranty proof. Physical cards are no longer provided by most brands.
What does Open Parcel Delivery actually mean?
You can check the product before payment. Testing or usage is not allowed.
Get In Touch
We would love to hear from you! We’re open Monday through Saturday from 3pm to 11pm (PKT). Sunday closed.
Address
shop no 1A sareena family mobile mall buffer zone sector 15 a/1
Contact Number
Customer Support
FAQ
Free shipping on orders over a certain amount
Lifetime Customer Support
