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CategoriesFrequently Asked Questions
General
Order & Billing
Shipping
Reseller & Collaboration
Return
Products
Promo, Discount & Offers
Reward Program
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Delivery charges for orders from the Online Shop?
Delivery charges depend on your location and the size of your order. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.
How long will delivery take?
Orders are usually delivered within 2–5 business days. Delivery times may vary depending on your location and product availability.
What exactly happens after ordering?
Once you place an order, you will receive an order confirmation email. Our team will process your order, prepare it for shipment, and notify you once it has been dispatched.
Do I receive an invoice for my order?
Yes, an invoice is provided with every order. You will receive a digital invoice via email, and a copy may also be included with your package.
Order & Billing
How can I cancel my order?
You can cancel your order by contacting our customer support as soon as possible. Orders can only be canceled before they are shipped.
How do I check my order status?
You can check your order status by logging into your account on our website or by using the tracking link sent to you via email after dispatch.
Can I make changes to my order?
Yes, changes can be made before the order is shipped. Please contact our support team immediately to request any modifications.
What payment options do you accept?
We accept multiple payment methods including Credit/Debit Cards, Bank Transfer, and Cash on Delivery (where available).
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Have questions about your order, or a general enquiry
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